Refund & Cancellation Policy
Last Updated: March 10, 2026
At Verified Acres, we strive to deliver exceptional value through our platform and services. We want you to be completely satisfied with your plan and our end-to-end land acquisition solutions. This policy outlines our fair approach to refunds to help you make informed decisions.
1. Platform Plans
1.1 Monthly Plans
No Refunds on Monthly Plans: Monthly plan fees are non-refundable once payment is processed.
You retain full access to the platform until the end of your purchased period.
To raise any concern regarding a monthly plan payment, please contact us at support@verifiedacres.com.
1.2 Annual Plans
14-Day Refund Window: If you are unsatisfied, you may request a full refund within 14 days of plan purchase.
Prorated Refunds After 14 Days: After the 14-day window, a prorated refund for the unused portion of the annual term may be requested.
Example: If you request a refund after 3 months, you may receive a refund for the remaining 9 months (minus applicable processing fees).
1.3 How to Request a Refund
All refund requests must be submitted by email: support@verifiedacres.com
Please include the following in your email:
Your registered account email address
Plan name and purchase date
Order ID / Payment ID
Reason for refund request (optional)
Our support team will respond within 24 business hours.
2. Service-Specific Refund Summary
The below summarises the refund eligibility across different service types available on the Verified Acres platform.
Annual Plan:
Refund Window: 14 days
Refund Amount: 100%
Conditions: Any reason
Annual Plan:
Refund Window: After 14 days
Refund Amount: Prorated
Conditions: Unused months
Monthly Plan:
Refund Window: N/A
Refund Amount: None
Conditions: Access until period end
Discovery Fee:
Refund Window: None
Refund Amount: None
Conditions: Shortlisting begins
Due Diligence:
Refund Window: 7 days
Refund Amount: 100%
Conditions: Report delivered
Clearance Services:
Refund Window: Timeline failure only
Refund Amount: 100%
Conditions: We miss 90–180 day guarantee
3. Professional Services
Due Diligence
Refund Window: 7 days from report delivery.
Amount: 100% refund if requested within the window.
To initiate: Email support@verifiedacres.com with your report reference number.
Clearance Services
Refund Trigger: Refund is applicable only in the event that Verified Acres fails to meet the committed 90–180 day timeline guarantee.
Amount: 100% refund of the clearance service fee in case of timeline failure.
To initiate: Email support@verifiedacres.com with your clearance service ID.
Discovery Fee
The discovery fee is non-refundable as value is delivered immediately upon shortlisting beginning.
4. Processing Details
Processing Time: Refunds are processed within 7–10 business days of approval.
Payment Method: Refunds are returned to the original payment method only.
Bank Processing: Allow an additional 3–5 business days for your bank to reflect the credit.
No Cash Refunds: All refunds are processed via the original payment method.
Currency: Refunds are issued in the original transaction currency (INR).
5. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
Monthly plan payments (access is provided until the end of the purchased period)
Discovery and platform access fees (value is delivered immediately upon activation)
Government filing fees and statutory charges
Third-party service costs (aggregator commissions, legal filings)
Services already rendered (completed due diligence reports, submitted clearance applications)
6. Special Circumstances
Platform Unavailability: A full refund will be issued if the platform is unavailable for more than 48 continuous hours.
Force Majeure: Requests arising from extraordinary circumstances will be reviewed on a case-by-case basis by our team.
7. Contact Us
For all refund and cancellation enquiries, please reach out to our support team:
Email: support@verifiedacres.com
Response Time: Within 24 business hours
Our Commitment
We are confident you will love Verified Acres but if not, our transparent policy ensures a fair experience for every customer.
This policy is effective March 10, 2026. Verified Acres reserves the right to update these terms with 30 days' notice via email and platform notification.
